General Terms and Conditions

This page sets out the rules that govern use of Oria and the relationship between us and our players. It explains your responsibilities as an account holder, what we expect from platform users, how bonuses and payments are handled, and how disputes and changes to these terms are managed. We encourage you to read these terms carefully before registering or placing real-money wagers.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Accounts are personal and nominative; only the registered holder may use the account. You must provide accurate and complete information during registration and update it if it changes.

Verification and KYC

We require identity verification before certain actions, such as withdrawals or limit increases. You may be asked to submit an ID card, proof of address or other documents. Until verification is complete, functionality may be limited. We may suspend or restrict accounts where documentation is incomplete or appears inconsistent.

Eligibility requirements

To open and maintain an account you must meet our eligibility criteria. You must be at least 18 years old, legally permitted to gamble, and not subject to exclusion from gambling services. Only one account per person is permitted. Accounts opened fraudulently or in breach of these rules may be closed and funds handled in accordance with our verification and fraud policies.

Acceptable platform use

Use the platform for lawful personal gambling only. Prohibited behaviour includes account sharing, collusion, bonus abuse, use of bots or unauthorised software, and any attempt to manipulate game outcomes or the site. We reserve the right to investigate suspicious activity and to restrict, suspend or close accounts where misuse is detected.

General bonus and promotion rules

Promotions and bonuses are available only to registered, verified accounts and are subject to specific terms for each offer. Where a promotion applies, those terms override general statements here. Wagering requirements, eligible games, maximum bet limits and time limits may vary by promotion. If a promotion is not publicly specified, details will be communicated in-account. We reserve the right to amend or withdraw any promotion in accordance with these terms.

Deposits and withdrawals

We support local payment methods such as Bancontact and other regulated channels. A default weekly deposit limit of 200 EUR applies; players may request changes subject to checks and regulatory safeguards. Withdrawals are processed after required verification checks and may be delayed for review. Minimums, maximums and processing times are displayed in the cashier and may vary by payment method.

Dispute resolution

If you have a complaint, contact our customer service at [email protected]. We aim to resolve issues promptly and fairly. If a dispute cannot be resolved directly, you may refer the matter to our licensing authority. Our operator holds class B and B+ licences issued by the Belgian Gaming Commission.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the platform after publication of changes constitutes acceptance of the revised terms. If you do not accept changes, you should stop using the service and close your account in accordance with our account closure procedures.