Response Time

Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. If you need help verifying your account, troubleshooting a deposit, or reporting a problem, contact the team through convenient channels for a prompt reply. We handle enquiries professionally, guide you on account security and responsible play, and will direct you to the right resources or next steps. For urgent matters, please use the phone contact listed below. We reply promptly.

Department	Contact
Customer support	[email protected] (accounts, technical and security)
General enquiries	[email protected] (billing, product information and feedback)
Affiliate enquiries	[email protected] (affiliate programme, tracking and partner terms)
Phone	+44 20 7946 1538 (voice support, sales enquiries)
Working hours	Mon-Fri, 09:00-18:00 (responses may vary)

Email Support

Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents or explanations. Please include a clear subject line, your full name and account ID, and up-to-date contact details to help us process your enquiry faster. Incomplete information can cause delays, so double-check attachments and phone numbers before sending.

Send us a message

Name <label for="contact-email" style="font-size:14px;color:#111;">Email</label><input id="contact-email" name="email" type="email" placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;" required /><label for="contact-message" style="font-size:14px;color:#111;">Message</label><textarea id="contact-message" name="message" rows="6" placeholder="Your message" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;" required></textarea><button type="submit" style="padding:10px 14px;background:#1a73e8;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Support aims to respond quickly: most inquiries receive a reply within one business day. Simple account or payment questions are handled first, while more complex issues such as identity checks or technical investigations may take longer depending on their nature. If we need extra time we'll keep you updated with progress and expected timelines.

Feedback

Got feedback, suggestions or ideas to improve our site? We're listening. Share your thoughts and tell us what works and what could be better, every message is reviewed and helps shape updates, new features and smoother gameplay. Your input is carefully considered by our team to improve the service and make the experience better for all players.